In this article is depicted the actions you need to perform in order to attach a file (image or PDF) to a message you are sending.
What you can attach, and the limits that apply, depend on who will receive the message:
- Driver App (smartphone, iOS/Android): you can attach one or more photos (JPEG, PNG, HEIC) and/or PDF files. Each file can be up to 5 MB, and the combined size of all attachments on the message can be up to 25 MB.
- Workforce Management (WFM) terminal: unchanged – only a single .pdf file, up to 2 MB.
When sending to a Workforce Management (WFM) terminal, this feature is only available for devices that respect the following constraints:
- WFM terminals version 1.0.1226.0 or higher
- WFM terminals with SD Cards
- WFM terminals with PDF reader application installed
Note that the .pdf files sent to the WFM terminal are saved in the Documents folder of the SD Card disk. Therefore, if there is no SD Card in the WFM terminal, the driver will still receive the message but it will not be possible to open the attachment. The driver will only see the body text of the message.
Also, the operation to download the attached file is not available if the terminal is connected via serial port.
Firstly, proceed as indicated here to send a message. The New message panel will be displayed to you:
Click Select file:
A similar panel (depending on your operating system) will be displayed to you:
Now, navigate to the file you want to attach to the message you will send and click Open.
After, you will see that the New message panel is now updated with the file that you uploaded:
First, you will find the name of the file and, between brackets, the size of it. The following restrictions apply, depending on the recipient:
- Driver App: images (JPEG, PNG, HEIC) and/or PDF files, up to 5 MB per file and 25 MB combined per message; more than one file can be attached.
- Workforce Management terminal: only .pdf files are accepted, the maximum size is 2 MB, and only one file can be attached per message.
Following are situations you might experience if some constraint is not respected:
- If you attach a file with an extension that isn't accepted for the selected recipient, the following pop-up will be displayed to you:
You can still send the message but the attached file will not be sent.
- If you attach a file which does not respect the size constraints for the selected recipient, the following pop-up will be displayed to you:
You can still send the message but the attached file will no be sent.
When you are done with the file upload you can select the destination(s) and write the body text of the message, as depicted here.
After sending the file, you will see Interact panel updated with your message.
The attached file will be displayed next to the clip icon (indicated in red in the previous picture). By clicking on the blue link with the attachment name, you are able to download it.
Note: If you want to know what the driver will experience through his/her WFM terminal, click here. If you want to know what the driver will experience in the Driver App, see Conversation.