Frotcom International will support you on the use of the API, via email only. Any requests sent to Frotcom International Support typically receive a first response in under eight (8) working hours. Depending on the subject presented in the support ticket, final resolution may take more time. Support will be available in English language only and will be provided directly from Frotcom International's headquarters in Lisbon, Portugal - Time zone in Lisbon (GMT+1).
Before submitting your questions, please make sure you have studied the materials in https://frotcominternational.zendesk.com/hc/en-gb/categories/201168905-FROTCOM-API-and-APPS. Also, basic knowledge of Frotcom's services and nomenclature is necessary, otherwise our support will not be able to help you and will redirect you to your local Frotcom Certified Partner, for basic training on Frotcom. All replies from our API Support Team will be copied to your local Frotcom Certified Partner for better synchronization.
Take the time to describe what you are intending to do, how you are doing it and what is failing.
To get quicker and better help, you should provide all the necessary information that enables Frotcom Support Team to reproduce the problem you are facing. Whenever possible, please collect log files that record all the API calls and responses from the authentication until the problem shows up. Fiddler from Telerik is a free powerful debugging tool that acts like a proxy and lets you inspect all HTTP calls, and save them to a log file. You can download it at http://www.telerik.com/fiddler. When recording these sessions, please change your application to use HTTP instead of HTTPS, so that we are able to inspect the calls done and the values transferred.
(Fiddler and Telerik are Telerik trade marks. Frotcom does not have any affiliation with Telerik.)
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