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Administration > Tachograph > Tachographs

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This article comprises the Tachograph information regarding the Vehicle's  Tachograph Data.

The Tachographs panel shows you, for each vehicle equipped with a tracking device configured to execute  the Remote Download feature and with a valid Vehicle identification number (VIN) in Administration > Vehicles > General, the following information:

Screenshot_2022-05-17_at_14.37.13.png

 

Column Description
Licence plate This is the license plate of the vehicle. By default, this is the main identifier of a vehicle in Frotcom.
Priority Indicates with an icon if this vehicle was marked with a higher download priority.
Status Vehicle's status
Vehicle ID number

Vehicle identification number as entered by you in Administration > Vehicles > General.

NOTE: Vehicles without a valid identification number will not be listed; Frotcom will not be able to proceed with the corresponding file downloads.

Periodicity 

This is the period according to which Frotcom will attempt to extract the tachograph data file from the corresponding tachograph. The default period is 80 days.

NOTE: Please take into consideration that tachograph data must be collected in a period no longer than 3 months (90 days) after it has been generated. To account for any possible communication problems with the vehicle, Frotcom's periodicity for the tachograph data has been set to 80 days. 

Last file download  Date and time of the last successfully downloaded tachograph data file.
Next download 

Date on which the next download is planned, according to the periodicity applicable.

Between parentheses, the number of days from today until the next download is indicated.

NOTE: this field will be shown in red font on a white background if this operation is already delayed, i.e. if the number of days from today to the next download is negative.

Last error occurrence If an error occurred when trying to extract a tachograph data file.¹

 

In order to define the periodicity of the tachograph's vehicle data download, perform the next steps:

  1. Tick the box of the line of the desired vehicle;
  2. Click on the Set Periodicity button on the top right part of the panel:

 

After that, the next panel will be displayed to you:

Screenshot 2023-07-18 at 11.10.51.png

 

On the Periodicity drop down menu you will be able to define the automatic download periodicity from the following options:

Periodicity Description
Every 80 days

Frotcom will download the tachograph data files from the selected vehicles, every 80 days.

NOTE: By European law, you must ensure that you will have such files in your computers, available for inspection by the authorities, up to 90 days after the corresponding recordings.

Every 30 days

Frotcom will download the tachograph data files from the selected vehicles, every 30 days.

NOTE: By European law, you must ensure that you will have such files in your computers, available for inspection by the authorities, up to 90 days after the corresponding recordings.

Set a specific day

If you select this option, you must as well provide a Day of the month for the tachograph download.

Frotcom will download the tachograph data files from the selected vehicles monthly on the selected day.

Never

In this case you instruct Frotcom not to proceed with the automatic downloading of the tachograph data files. 

NOTE: By European law, you must ensure that you will have such files in your computers, available for inspection by the authorities, up to 90 days after the corresponding recordings.

 

After selection of the desired Periodicity click on the Apply button so that Frotcom saves your preferences. In case you do not define a periodicity value, Frotcom will consider 80 days by default.

In order to Reset Download Date, do the next steps:

  1. Tick the box of the line of the desired vehicle;
  2. Click on the Reset Download Date button on the top right part of the panel:

 

After that, the following panel will be available:

Screenshot 2023-07-18 at 11.11.37.png

 

On the New Download Date dropping menu you will be able to define when you want to reset the download date for the selected vehicles:

Date Description
Now Execute the download now
Calendar date Schedule the new download date for a specific calendar date

 

After selection of the desired New Download Date click on the Apply button so that Frotcom saves your preferences.

 

You may as well add a higher download priority to any vehicle.

To do so, click select any vehicles from the list using the checkboxes next to the License Plate, and then click on Set priority.

An icon will be placed next to the License Plate, and the following message will be displayed:

Screenshot_2022-05-17_at_14.37.48.png

 

To remove a priority, select the Driver and click on Set priority again.

You must confirm the action in the popup:

Screenshot_2022-05-17_at_14.48.04.png

 

Files high higher download priority will be downloaded before the other files. Up to 25 attempts will be executed, and if they are not successful, the priority will be removed.

 

If you wish to see the list of tachograph data files received from a vehicle and circulate them via e-mail, click here.

 

Note1: If Frotcom tries to download a tachograph file and cannot, retries will be automatically produced, as follows: 10 retries separated by one hour; then 30 more retries separated by one day.
If Frotcom is still unable to download the files, it will give up, for that specific vehicle. An alert will be issued and sent by email to the addresses specified in the Administration > Tachographs > Options folder so you can take action.

Simultaneously and for security reasons, Frotcom will automatically deactivate the automatic download, described in this section, by setting it as “Never”. After inspecting the tachograph circuit for possible failures, the person in your company responsible for the management of the tachographs must reactivate the corresponding tachograph download period back to Every 80 days.

 

Note2: If Frotcom detects that this is the first time this option is activated for this vehicle, once you click Save, the following dialog will show: “Frotcom has not downloaded tachograph files from this vehicle before. Do you want to download now? [Yes, download now | No, download only 80 days from now].”

 

¹List of error messages from Tachograph Remote Download:

Code and Tag translation Error Description
CardReader_FailureCode_Unknown Unknown error
Server side error: an unknown error occurred server side during the download process. Frotcom will keep retrying until all retries are exhausted.
CardReader_FailureCode_0 Tacho Remote Download feature not activated GPS tracker error: the GPS tracker is not properly configured to support tachograph remote download. Please report this to your Frotcom Certified Partner.
CardReader_FailureCode_1 Invalid remote download request GPS tracker error: the download request was incorrectly formatted. Please report this to your Frotcom Certified Partner.
CardReader_FailureCode_2 Ignition On OBSOLETE. GPS tracker error: the GPS tracker has an old firmware version. Please report this to your Frotcom Certified Partner.
CardReader_FailureCode_3 Card not found GPS tracker error: attempt to download the driver file from a driver card, however the expected driver card is not inserted in the tachograph. Frotcom will keep retrying the download, until all retries are exhausted.
CardReader_FailureCode_4 Error opening remote session
OBSOLETE. GPS tracker could not connect to the tachograph. Check connections and also if tachograph supports remote download and it has been enabled. Frotcom will keep retrying the download, until all retries are exhausted.
CardReader_FailureCode_5 Timeout waiting for server response
OBSOLETE. GPS tracker did not receive an expected reply from Frotcom Server and the download was aborted. Frotcom will keep retrying the download, until all retries are exhausted.
CardReader_FailureCode_6 Authentication failure Error during the company card authentication phase. The second part of the message includes further information about the error. Frotcom will keep retrying the download, until all retries are exhausted.
CardReader_FailureCode_7 Failure sending file to server The GPS tracker could not send the file to Frotcom server. Frotcom will keep retrying the download, until all retries are exhausted.
CardReader_FailureCode_8 Driver card number not found A driver card file was downloaded and sent to the server, but it did not correspond to the driver assigned to the vehicle. If the driver in the downloaded file is registered within the account, the file will be properly associated with the appropriate driver. Otherwise, the file is discarded. Frotcom will keep retrying the download for the original driver, until all retries are exhausted.
CardReader_FailureCode_9 Vehicle Identification Number not found A tachograph file was downloaded but the VIN in the file does not correspond to the one set in the vehicle. The file was discarded and the download for the vehicle was deactivated. Please check the VIN number registered in Frotcom and reactivate the download.
CardReader_FailureCode_10 Tachograph authentication timeout The download process did not complete in a timely manner and the server gave up on the operation. Frotcom will keep retrying until all retries are exhausted.
CardReader_FailureCode_11 Tacho file download failure An unknown error occurred during the download process. Frotcom will keep retrying until all retries are exhausted.
CardReader_FailureCode_12 An error has occurred An unknown error occurred during the download process. Frotcom will keep retrying until all retries are exhausted.
CardReader_FailureCode_13 File rejected, downloaded with an invalid company card. The tachograph file was downloaded but it does not include the Activities section and informs the tachograph is locked to a company card. The download for this vehicle is deactivated. Ensure you are using the right company card and reactivate the download.
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