Creating a tracking ticket

To create a new tracking ticket, go to the list of Tracking tickets and click the ADD NEW button on the top right corner.

A dialog will allow you to enter your settings for the tracking ticket:

The fields to fill in are the following:

Section	Field	Description
General > Identification	Vehicle	License plate of the vehicle selected for tracking. You can select the vehicle to be tracked here. If vehicle filters are being applied, you will only see the vehicles of the applied filter
	Created by	Your username (read-only field)
	Created on	Date and time when the ticket is being created (read-only field)
	Status	Current status of the ticket (remains empty until the ticket is actually created)
General > Tracking guest	Client	Client selected from the list of clients, or <empty>.
	Emails	If a client is selected, the Emails field is automatically filled in with all the emails associated with contacts of this Client. You can add or change the emails in the Emails fields, at any time. Use “;” or Enter to separate email addresses, if more than one email addresses are used.
General > Validity	Tracking starts mode	The validity fields specify under which circumstances the tracking ticket will be valid, i.e., the limits for showing the tracking data to an external user (customer). Below is a description of the fields and their meaning: You will start by selecting whether the condition for starting the tracking is based on time or location.
	Tracking starts parameter	If you selected “At a time” as start mode, you will be asked to enter the exact moment. By default, the time shown will be the current time (Now). If you selected “When leaving location” as start mode, you will be asked to enter the place.
	Tracking ends mode	Here you should enter whether the condition for ending the tracking is based on time or location.
	Tracking ends parameter	If you selected “At a time” as end mode, you will be asked to enter the exact moment. By default, the time shown will be the end of the current day (23:59). If you selected “When entering location” as end mode, you will be asked to enter the place.
Additional information	Vehicle alias	By default, this will be the vehicle’s license plate, but you can select an alias here, from the same vehicle’s fields currently available in the vehicle details (free fields, etc.). This can be useful when a different description or designation is needed to inform the client, instead of the license plate. For instance, although the vehicle’s license plate is 00-XX-00, the tracking ticket sent out to the addresses can mention other designation such as Van-08. This information will be included in all tracking ticket emails.  If you select a vehicle alias as another field, this choice will be registered by Frotcom so that next time the same aliasing between the license plate and another field will be suggested to you.
	Company alias	By default, this will be your Frotcom account designation, but you can change it. This information will be included in all tracking ticket emails.  If you select a company alias, this choice will be registered by Frotcom so that next time the same aliasing will be suggested to you. 
	Doc. Reference	This is the reference of the document which originated this job/load/transport. Could be an invoice, an internal tracking number, a CMR, EAN, etc.
	Text	This is the text which will be used in the body of the email sent, along with other preset information such as the tracking ticket number. Frotcom suggests to you some general text you can use. At any time, you can change this text and save it as the new Original text. Next to this field, you find the following links: Cancel changes Will cancel any change made to the text by you, before saving and sending. Revert to original text Recovers the original text which was proposed by Frotcom. Save as new original Saves your edited text as the new original, for later use.

After you enter all data, click the Preview button if you want to see how the email will be composed and sent to your client. If you are happy, click the Confirm button to issue the tracking ticket.

You can also Save without previewing, if you are confident about the results. In any case, Frotcom will issue a warning if one or more fields are not correctly filled in.

Note: The email will be created using the language defined in the account's settings and will be sent to the customer at the moment defined in Tracking starts parameter.

Once you create the tracking tickets and these are received by customers, they can track the vehicles.