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Place SLA Dialog

The place SLA dialog is used to edit a custom service level agreement for a specific place. When this is not defined, Scheduler will use the default SLA profile.

Place_SLA_Dialog.PNG

The Service Level Agreement defines the week days that are allowed for deliveries and the allowed time windows within those days. You can also define an extra time window for extraordinary deliveries in forbidden days.

Delay penalties are calculated against these time windows. In the example above, there is an allowed 10 minute delay after the time window ends. Between 10 minutes and one hour, the penalty is calculated as 5 €, and added to the overall solution cost. After one hour delay, the penalty cost is defined as 500 €. You can use these costs as real contractual costs or as indirect means to fine-tune the optimizer behavior. Increasing these costs will lead the optimizer to avoid delays.

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